Return & Refund Policy
At ujerseynflshop.shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return it for a refund based on the policy below.
Order Cancellations
You may cancel your order for a full refund at any time before it has been shipped or has entered production.
Once an order has been shipped, it is no longer eligible for cancellation. Please see our return process below if you wish to return the item after it has been dispatched.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for a Return:
To be eligible for a return, your item must meet the following conditions:
-
It must be unused and in the same condition that you received it.
-
It must be in its original packaging.
-
You must have a receipt or proof of purchase.
To start a return, please contact our Customer Service team at [Your Customer Service Email Address] to receive the correct return address and instructions.
Please do not send your purchase back to the manufacturer. Items sent back to us without first requesting a return will not be accepted.
Shipping Costs & Fees
-
Customers are responsible for paying their own shipping costs for returning an item.
-
We do not charge any restocking fees for returns.
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
-
First, double-check your bank account.
-
Next, contact your credit card company. It may take some time before your refund is officially posted.
-
Then, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@ujersey.store.
